Return Policy
Every candle is crafted with intention. While all sales are final, we’re here to make things right if something arrives damaged or incorrect.
Handcrafted in Small Batches
Our products are poured by hand in small batches. Because of this, all sales are final. We want you to love what you receive — and if something’s off, we’ll take care of it.
What We Can Help With
If your order arrives damaged, incorrect, or flawed, contact us within 7 days of delivery.
Eligible issues include:
- Damaged or broken items
- Incorrect items
- Quality concerns
What We Cannot Accept
We’re unable to accept returns for:
- Used or burned candles
- Returns based on personal scent preference
- Sale or discounted items
How to Start a Claim
Email stellar.california.llc@gmail.com with your order number and 2–3 photos of the issue. We’ll review everything and offer a replacement or store credit if eligible.